Refund and Cancellation Policy

Effective Date: 9 November 2026

Last Updated: 9 November 2026

Thank you for choosing VELYON AI Institute (“VELYON,” “VELYON AI,” “we,” “our” or “us”), a brand operated by SAcademy Edutech Enterprises (“the Organisation”).

This Refund and Cancellation Policy explains the terms that apply when you purchase or enrol in our online learning programmes, Foundation and Professional Internship programmes, courses, certificates, digital learning resources and other services offered through https://velyoninstitute.org.

We want learners to make informed enrolment decisions. Eligible Foundation and Professional Internship programmes include a 7-day refund window, subject to the conditions in this Policy and any programme-specific terms displayed at the time of purchase.

Please read this Policy before making a payment. If a programme page or checkout screen provides a more specific refund term, that term will apply to that programme to the extent it is consistent with applicable law. Nothing in this Policy limits any consumer right that cannot legally be excluded.

1. Organisation and Contact Information

Legal Business Name: SAcademy Edutech Enterprises

Brand Name: VELYON AI Institute

Website: https://velyoninstitute.org

Refund and Support Email: [email protected]

Phone: +91 8906059086

Registered Office:

Bandar, T.B. Road,

Raiganj, West Bengal 733134,

India.

In this Policy, “VELYON,” “we,” “our” and “us” refer to SAcademy Edutech Enterprises operating under the VELYON AI Institute brand.

2. Scope of This Policy

This Policy applies to purchases made directly from VELYON through our website or authorised payment and enrolment flows, including:

Foundation Internship Programmes.
Professional Internship Programmes.
Online courses, learning programmes and certification programmes.
Digital learning materials, recorded lessons and programme resources.
Programme-related services and other digital offerings, where a refund term is displayed at checkout.

The 7-day refund window described in Section 4 applies to eligible Foundation and Professional Internship programme purchases for which the 7-day refund offer is displayed on the relevant programme page or checkout.

Other products, services, events, workshops, assessments, physical goods or customised services may have different cancellation and refund terms. The applicable terms will be disclosed on the relevant offer or checkout page. If no 7-day offer is displayed for a purchase, the 7-day programme refund window should not be assumed to apply, without prejudice to rights available under applicable law.

This Policy does not govern purchases made from independent third-party sellers or platforms. Their refund terms may apply to those transactions.

3. Important Definitions

Programme: A Foundation Internship, Professional Internship, course or other learning product purchased from VELYON.
Enrolment Date: The date on which the payment for the relevant Programme is successfully completed.
Refund Window: The seven-day period beginning on the Enrolment Date, as described in Section 4.
Refund Request: A request submitted through the available refund option in the learner’s Progress tab or, if that option is unavailable, through our official support channel.
Convenience Fee: The 5% deduction described in Section 4.4, where applicable.
Learner Workspace: The account area through which an enrolled learner accesses programme lessons, tasks, prompts, tests and other learning resources.

4. 7-Day Refund Policy for Eligible Foundation and Professional Internship Programmes

4.1 Our 7-Day Refund Window

Eligible Foundation and Professional Internship programmes carry a 7-day refund window from the date of successful payment.

The purpose of this window is to allow a learner to enrol, access the initial learning experience and decide whether the programme is suitable.

To qualify under this offer, the learner must submit the refund request within seven days of the payment date. The refund option is available during this window and closes after the window expires.

The seven-day period is calculated from the successful payment date and time recorded in our payment or enrolment system. Learners are encouraged not to wait until the final hours of the window to submit a request.

4.2 What You Can Access During the 7-Day Window

During the refund window, the learner may explore the introductory portion of the eligible programme. Under the programme’s limited-trial access arrangement, the first item in each relevant section may be made available. This may include the first lesson, task, prompt and mock test of each section, depending on the programme structure.

The remaining programme materials and benefits may remain locked during the refund window and may unlock from the eighth day, in accordance with the access design and programme page.

This limited trial is intended to help learners understand the learning experience before the full programme access is made available. The exact content and sequence may differ between Foundation and Professional programmes.

4.3 How to Request a Refund

The preferred method is the self-service refund option in the learner account:

Log in to your VELYON learner account.
Open the relevant Programme Workspace.
Navigate to the Progress tab.
Select the available Request Refund option.
Review the refund information and submit the request.

The request must be submitted within the 7-day refund window. Merely contacting a mentor, sending a message, raising a general support ticket or stating an intention to cancel does not count as a completed refund request unless VELYON confirms that the request has been registered.

If the refund option is not visible or does not work, email [email protected] before the refund window expires. Include your registered email address, programme name, payment date and transaction/order reference. We will review the request and guide you through the process. Keep the email or ticket confirmation as evidence of the time you contacted us.

4.4 Refund Amount and 5% Convenience Fee

For an approved refund under the 7-day offer, a 5% convenience fee is deducted from the amount paid for the eligible programme.

Refund calculation:

Refund Amount = Eligible Amount Paid − 5% Convenience Fee

For example, if the programme payment is ₹299:

Amount paid: ₹299.00
5% convenience-fee deduction: ₹14.95
Refund amount: ₹284.05

The amount actually refundable will be shown or confirmed during the refund process, where the system supports it. Any treatment of taxes, discounts, promotional credits, wallet credits, VEL Coins or other payment components will be determined by the transaction details and applicable law and will be disclosed where relevant.

The 5% deduction will not apply where a deduction is prohibited by applicable law or where VELYON confirms that the refund is being issued because of a VELYON-side cancellation, duplicate charge or other circumstance for which the deduction is not appropriate.

4.5 What Happens After a Refund Is Approved

Once a refund is approved and processed:

Access to the refunded Programme and its Workspace will be withdrawn or deactivated.
The learner will no longer be entitled to continue using the refunded Programme’s paid learning materials, features or benefits.
Any programme-specific certificate, gift card, voucher or other benefit that has not yet been earned or issued will not be provided as part of the refunded enrolment.
Any certificate or benefit already issued will be handled in accordance with the programme terms and applicable law; VELYON may take reasonable steps to invalidate benefits directly associated with a refunded enrolment where appropriate.
The refund will be sent to the original payment method, subject to the payment provider’s processing procedures.

A learner who receives a refund and later wishes to join the same Programme must complete a new enrolment and payment at the then-current price and terms.

4.6 After the 7-Day Refund Window

The 7-day refund option closes after the refund window expires. Requests submitted after that time are not eligible for the 7-day promotional refund offer.

After the window, programme fees are generally non-refundable because the learner has had the opportunity to review the introductory learning experience and the digital programme access may have progressed or unlocked.

This does not exclude refunds, remedies or other rights that may be required under applicable law, or where VELYON determines that a refund is appropriate due to a duplicate payment, a material failure to provide the purchased service, a cancellation by VELYON or another valid circumstance.

5. Other Refund Situations

The following provisions apply in addition to the 7-day programme offer.

5.1 Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same enrolment, or the payment amount is incorrect, contact us promptly with the transaction references and proof of payment. After verification, an excess or duplicate amount will be refunded or reversed as appropriate.

5.2 Payment Successful but Enrolment Not Created

If your payment is successful but the Programme or Workspace is not activated, please contact us with your registered email address and payment reference. We will verify the transaction and either activate the purchased access or arrange an appropriate refund if we cannot provide the purchased service.

5.3 Programme Cancelled by VELYON

If VELYON cancels a Programme before it is made available or before the learner can reasonably commence the purchased service, we will communicate the available options. Where a refund is due, we will refund the applicable amount paid, without applying the 5% convenience-fee deduction, subject to applicable law.

If a Programme is materially changed, postponed or discontinued after enrolment, we will assess the circumstances and provide an appropriate resolution, which may include continued access, an alternative programme, a credit or a refund where required or appropriate.

5.4 Technical Problems or Inability to Access

If you cannot access a purchased Programme because of a technical issue on our side, contact support and allow us a reasonable opportunity to investigate and resolve it.

Please provide the error details, screenshots where useful, your registered email address and the Programme name. If we cannot resolve a material access failure within a reasonable period, we will review the matter for an appropriate remedy, including a refund where required by applicable law or appropriate in the circumstances.

Issues caused by a learner’s device, internet connection, unsupported browser, incorrect account, third-party software, or a third-party service outside VELYON’s reasonable control may not automatically qualify for a refund. We will consider the actual circumstances and any rights under applicable law.

5.5 Learner Chooses Not to Continue

A learner’s change of mind, lack of time, failure to attend, failure to complete lessons, failure to submit assignments or decision not to continue does not create an additional refund entitlement after the 7-day window has closed, except where required by applicable law or otherwise approved by VELYON.

6. Non-Refundable Circumstances

Subject to applicable law and the specific 7-day offer, refunds will generally not be available in the following circumstances:

The refund request is submitted after the 7-day refund window has expired.
The learner changes their mind after the applicable refund period.
The learner does not have sufficient time to complete the Programme.
The learner does not attend sessions, complete lessons, submit tasks or participate in activities.
The learner does not achieve a desired score, certificate, job, internship outcome, client, income or other personal objective.
The learner’s device, internet connection or third-party software does not meet the stated programme requirements.
The learner violates VELYON’s Terms and Conditions, acceptable-use rules or programme rules, subject to applicable law.
The learner requests a refund for a benefit, service or digital item that has already been fully supplied or used, where a refund is not otherwise required by law.

This section does not remove any statutory consumer rights or remedies that cannot legally be excluded.

7. Discounts, Promotional Offers, VEL Coins and Gift Benefits

Where a Programme is purchased using a discount, coupon, promotional offer, referral benefit, VEL Coins, wallet balance, gift card or other credit:

Refund calculations will be based on the actual transaction and amount paid, not the undiscounted list price.
Promotional benefits, coupons or credits may be reversed, cancelled or treated as non-cash benefits when a refund is processed, subject to the offer terms and applicable law.
Any cash and non-cash components will be handled in a manner consistent with the original payment method and the terms displayed at checkout.
A benefit that has not yet been earned, issued or unlocked may be cancelled when the associated enrolment is refunded.

Any special refund condition attached to a specific promotion will be displayed with that offer.

8. Refund Processing and Payment Method

Approved refunds will normally be initiated to the original payment method used for the purchase, through Razorpay or the relevant payment service provider.

After approval, we aim to initiate the refund within 14 days, unless a different period is required by applicable law or the payment provider’s process. The time taken for the amount to appear in your bank account, card, UPI account or other payment instrument may depend on the bank, payment network or provider and may be outside our control.

We will share available refund or transaction references where appropriate. If the refund has been marked as processed but has not appeared, please contact us with the reference so that we can help you check its status.

9. Cancellation by the Learner

A learner may stop participating in a Programme at any time. However, stopping participation is not the same as submitting a refund request.

To request a refund under the 7-day offer, the learner must use the process in Section 4.3 within the applicable window. After the refund window closes, cancellation or non-participation does not ordinarily entitle the learner to a refund, subject to applicable law and the other provisions of this Policy.

10. Programme Access, Certificates and Completion Benefits

Programme access periods, learning requirements, certificate eligibility and other benefits are described on the relevant Programme page and within the learner Workspace.

A refund ends the learner’s right to use the refunded enrolment. A learner who has received a refund cannot continue to use paid programme content or claim completion benefits under that refunded enrolment.

Certificates are issued only when the learner satisfies the relevant programme’s completion, assessment and project requirements. Enrolment or payment alone does not guarantee a certificate, internship outcome, employment, placement, freelance project or income.

11. Physical Goods and Other Products

VELYON primarily offers digital educational programmes and services. If we separately offer a physical product, merchandise or a product that must be shipped, the product page or checkout will state the applicable delivery, cancellation, return and refund conditions.

For a physical product, please contact us before returning it and follow the return instructions provided. Do not send products to our registered office without first receiving confirmation and instructions from our support team.

Any return or refund rights applicable to physical goods under law will remain unaffected.

12. Fraud, Misuse and Abuse

We may review refund requests to verify the purchase, payment, account and eligibility. We may ask for reasonable information needed to prevent fraud, duplicate claims or unauthorised refunds.

If we identify suspected payment fraud, account misuse, false claims or abuse of the refund process, we may investigate and take appropriate action consistent with applicable law. We will not use this provision to deny a refund where the learner is legally entitled to one.

13. Changes to This Policy

We may update this Policy to reflect changes in our programmes, pricing, payment systems, refund workflows, business practices or legal requirements.

The updated Policy will be published on this page with a revised “Last Updated” date. Changes will apply prospectively unless applicable law requires otherwise. The refund terms displayed at the time of a learner’s purchase will be considered when assessing that purchase.

If a change materially affects an existing learner’s refund rights, we will handle the matter in accordance with applicable law and any commitments already made to that learner.

14. Governing Law and Jurisdiction

This Policy is governed by the laws of India.

Subject to mandatory consumer-protection laws and the jurisdiction of competent consumer commissions or other statutory authorities, courts having jurisdiction at Raiganj, West Bengal, India, shall have jurisdiction over disputes arising in connection with this Policy.

Nothing in this clause prevents a consumer from approaching a consumer commission or other forum that has jurisdiction under applicable law.

15. Contact Us – Refund Requests and Support

For refund requests, payment issues, cancellations or questions about this Policy, contact:

VELYON AI Institute

A brand operated by SAcademy Edutech Enterprises